At RINEXX, we believe that receiving your order should be just as seamless and satisfying as purchasing it. That’s why we’ve designed our shipping process to be fast, transparent, and customer-focused so you can enjoy your ARC Smart Ring without unnecessary waiting or uncertainty.

Delivery Timeframe

All orders are processed within 24–48 business hours of being placed.
We exclusively serve customers within Australia, ensuring a localized, efficient shipping process.
Once dispatched, your order will typically arrive within 4–5 business days.
Our logistics partners are carefully selected for their reliability, ensuring that your package arrives safely and on time.

Transparency in Delays

While we do our best to meet every delivery window, we acknowledge that rare delays can sometimes occur due to supply chain issues, courier disruptions, or unforeseen circumstances.

If there is ever a delay caused from our side, you will be notified promptly via the contact information provided at checkout.
To show our appreciation for your patience, we will credit your account with gift points.
These gift points can be redeemed on any future purchase at RINEXX, allowing you to shop with added value next time.

Shipping Costs

RINEXX offers free standard shipping on all orders across Australia.
There are no hidden charges or surprise fees at checkout the price you see is the price you pay.

Tracking Your Order

As soon as your order is dispatched, you will receive an email with a tracking number.
This allows you to monitor your shipment in real time and know exactly when it will arrive at your doorstep.
Should you face any difficulties with tracking, our support team is available at support@rinexx.com to assist you.

Failed Deliveries & Redelivery

If a delivery attempt fails due to an incorrect address or unavailability, our courier partner will attempt to reach you for redelivery.
In such cases, our customer care team will also reach out to confirm updated details to ensure a smooth redelivery process.

Gift Points Policy 
As part of our customer-first approach, we offer reward points for any inconvenience caused by shipping delays from our side.

Gift points will be automatically credited to your RINEXX account or sent as a unique voucher code.
They can be applied to future purchases across our store.
Gift points do not expire quickly you’ll have ample time to use them when you decide to shop again.

This system ensures that even when things don’t go perfectly, you still benefit as a valued
member of the RINEXX community.

Our Promise

At RINEXX, our goal is not just to deliver products, but to deliver trust, consistency, and value
with every order. By combining fast delivery, clear communication, and our gift points
assurance, we make sure every purchase feels secure and rewarding.

If you have any questions or concerns about your shipment, please contact us at:
📧 support@rinexx.com | 📧 info@rinexx.com

Thank you for choosing RINEXX — where the future is not just worn, but delivered with care.